Most performance problems don’t appear overnight. They build gradually through unclear expectations, duplicated effort, rework, communication gaps, and competing priorities. Over time, these small points of friction consume time, drain energy, and make it harder for employees and teams to succeed.

In this session, Joe Rotella, SHRM-SCP, SPHR, CPBA, explores how seemingly minor performance challenges can compound into larger organizational issues. Rather than focusing solely on individual performance, we’ll examine the systems, habits, and workplace conditions that create friction and slow progress.

We’ll dive into the hidden costs of confusion, inconsistent follow-through, and role ambiguity, along with practical ways to identify and reduce these barriers before they become larger performance, engagement, or retention concerns. The session also examines the unique role HR plays in recognizing patterns that others may overlook and helping leaders address root causes rather than symptoms.

Because performance problems are rarely caused by a single event. More often, they are the result of small issues that go unresolved for too long.

This program is pre-approved for 1 PDC for the SHRM-CP® or SHRM-SCP® and 1 recertification credit hour for the PHR® or SPHR®. A certificate of completion will be provided to all attendees.