In this episode of Management Matters, Jane Magness sits down with Dr. Laura Janusik to unpack the subtle but powerful influence of “Midwest Nice” in organizations.

What happens when politeness replaces candor? When harmony matters more than clarity? Dr. Janusik explores how well-intentioned indirectness can stall feedback, dilute accountability, and quietly erode performance.

Together, they examine the neuroscience of listening, the cost of conflict avoidance, and practical ways leaders can move from passive agreement to productive dialogue—without sacrificing respect.

If your culture values kindness but struggles with directness, this conversation offers a smarter path forward.

Connect with Dr. Janusik

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